How Sattyo Foods ships across India

1. Serviceable areas

Sattyo Foods currently ships packaged food products to addresses within India. We do not offer international shipping unless expressly stated on the website for a specific campaign.

• Delivery is available to most pin codes serviced by our courier partners.
• Some remote, restricted, or non-serviceable pin codes may not be eligible for delivery. If your pin code cannot be served, we will notify you and cancel/refund the order.
• You must provide a complete delivery address with an accurate pin code, landmark (if helpful), and a reachable phone number.

2. Order processing and dispatch

• Orders are typically processed and packed within 1–2 business days after successful payment confirmation (excluding Sundays and public holidays).
• During festivals, sale events, or high-demand periods, processing may take up to 3 business days.
• You will receive an order confirmation by email after payment is authorized through our payment partner (including Razorpay).
• Once your order is handed to the courier, you will receive dispatch / tracking details by email or SMS where available.

Business days mean Monday to Saturday, excluding bank and national holidays observed at our dispatch location.

3. Estimated delivery timelines

Delivery estimates begin after dispatch (not from the moment of checkout):

• Metro / major cities: usually 2–4 business days after dispatch.
• Tier-2 / Tier-3 cities: usually 3–6 business days after dispatch.
• Remote / difficult terrain / island locations: usually 5–8 business days after dispatch, subject to courier coverage.

These timelines are estimates, not guarantees. Delays may occur due to weather, courier network issues, strikes, festivals, incorrect addresses, or other events beyond our reasonable control.

4. Shipping charges

• All prices on sattyo.com are displayed in Indian Rupees (INR).
• Free shipping applies on prepaid orders with a cart value of ₹599 or more (before shipping; after applicable discounts), unless a promotion states otherwise.
• For orders below ₹599, a flat shipping fee of ₹79 is charged at checkout, unless updated on the storefront.
• Shipping charges (if any) are shown clearly before you confirm payment.
• We do not charge any hidden fees. Applicable taxes (if any) are included in or shown with the product/order total as displayed at checkout.

5. Order tracking

After dispatch, tracking information is shared by email and/or SMS when provided by our logistics partners. You can also contact us at hello@sattyo.com with your order ID for status help.

6. Failed delivery, refusal, and incorrect address

• Please ensure someone is available to receive the package, or that the address allows courier drop-off as per courier norms.
• If delivery fails due to an incorrect / incomplete address, unreachable phone number, or customer refusal, the shipment may be returned to us.
• In such cases, we may deduct actual reverse-shipping costs and offer a partial refund, or arrange re-delivery after collecting additional shipping charges.
• If a package is marked delivered by the courier but you did not receive it, contact us within 48 hours so we can raise a courier investigation.

7. Packaging and food safety in transit

We pack snacks to reduce crushing and leakage in transit. Temperature and humidity during courier transit are outside our direct control. Please inspect the outer carton on delivery and report transit damage as described in our Cancellation, Returns & Refunds Policy.

8. Title and risk

Title to products passes to you upon successful delivery to the address provided at checkout. Risk of loss or damage generally passes on delivery, except where courier fault is established and covered under our refund/replacement process.

9. Contact for shipping help

• Email: hello@sattyo.com
• Phone: +91 98765 00000
• Business hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
• Address: Sattyo Foods, Kolkata, West Bengal, India